Our van undergoes rigorous top-to-bottom state safety inspections and our drivers are state-certified and specially trained to provide safe, comfortable and compassionate service in a relaxed atmosphere.

• All Ages and Levels of Disability Accommodated*

• Service For Wheelchair-Bound and Seating For Walking Clients

• Doctor, Dentist or Other Medical Appointments: Dialysis, Cardiac Rehabilitation, Wound Care, Prosthetic Fittings

• Coming Home From, Going To or Transferring between Hospitals, Nursing Facilities or Rehabilitation Centers (Instruct your Discharge Planner to call us)

• Family Events, Weddings, Church Services, Baptisms, Kids and School Events, Funerals--Or Just A Ride In The Country For The Homebound

• Family, Friends or Caretakers Can Always Ride Along With You

• Use Your Wheelchair, Power Chair, Scooter, Orthopedic Chair or Use Our Standard Wheelchair (Large Chair Available with Advance Notice), at no extra charge.

• Service To Syracuse and Any Destination Within New York State

• Overnight Service With Advance Notice

• We Accept Most Insurances or Make Private Pay Arrangements

* State law prohibits TIERS Inc. from taking any responsibility for patients with oxygen unless they are able to recognize and solve problems with their oxygen themselves, or are accompanied by someone qualified and able to do so.  Stretcher and acute/advanced medical care transportation is available through Thousand Islands Rescue.

(315) 686-4333

Medicaid patients: You must call Coordinated Transportation Services first for trip approval and scheduling or Medicaid will not pay for the the trip! Call CTS toll-free at 1-800-818-6781.  Make sure that you request TIERS and give them our phone number:  315-686-4333

When you call us, there are a lot of questions we have to ask you. Here is a list of questions that you should have answers ready for:

the address where we will pick the client up,  phone number, and a name and contact number for a responsible friend or family member

the name of the doctor being seen, and the address and telephone number of the office, clinic or facility where the client will be seen

does the person being transported weigh over 200 pounds?

is your wheelchair a specialized chair (orthopedic or extra size)?

are there stairs or porch steps that must be used to move the wheelchair?

is there a wheelchair ramp at the client's home?

will we need to cross a lawn with the wheelchair (no sidewalk)? (this is especially important with heavy clients, in rainy weather or during thaws when the ground is soft, and in winter because of snow and ice)

PICKUPS:

The most simple pickup will take 15 minutes to get in the house or doctors office, wheel the chair out, load it on the ramp, and fasten the chair in place; the same for simple drop offs.

Allow 15 minutes per pickup and drop off but the following special circumstances need longer times:

STRAWBERRY LANE:  allow 25 minutes